Contacts

Thank you for visiting thankfulhearts.co.uk. We value the questions, feedback and suggestions of our readers. Below you will find the ways to get in touch with our editorial team and what to expect when you do.

How to Reach Us

The only way to contact our team is by email:

Email: [email protected]

When writing to us, please include a clear subject line and as much relevant detail as possible. This helps us route your message to the right person and respond more quickly.

What You Can Write About

We welcome messages on topics such as:

Response Time

We read every message we receive. As a small editorial team, we usually reply within a few business days. During busy periods it may take a little longer, so we appreciate your patience. Please note that we do not provide individual gambling advice or personal recommendations via email.

Questions About Your Casino Account

It is important to understand that thankfulhearts.co.uk is an independent review and comparison website. We are not a gambling operator, and we do not run any casino, hold player funds or manage player accounts.

For this reason, we are unable to help with matters such as:

All of these questions should be directed to the customer support team of the casino in question. You will usually find their contact options (live chat, email or help centre) on the casino's own website. If you have a complaint about a licensed GB operator that the casino cannot resolve, you may also escalate it to an approved Alternative Dispute Resolution (ADR) provider listed on the Gambling Commission's website.

Need Help With Gambling?

If gambling stops being fun and starts to feel like a problem — for you or for someone close to you — free, confidential help is available across Great Britain:

Please remember: gambling is a form of entertainment, not a way to make money. Only gamble with funds you can afford to lose, and never chase your losses. You must be 18 or over to gamble in Great Britain.